1. When will the contract between Riot and Garena end? When will League of Legends are officially captured by Riot?
Riot will take over the release of League of Legends Southeast Asia (including: Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam) from January 2023. This game will also be released by Taiwan Mobile and Vnggames in Taiwan and Vietnam. We will announce the correct release date at the end of this year.
2. How can I play League of Legends in the future? What will I need to do?
The LoL game will be released on the multi -game client of Riot in the Southeast region – the only login platform with full of games of Riot Games. To download Riot's multi -game client, players visit www.riotgames.com. League of Legends will be available in Taiwan Mobile and Vnggames servers in Taiwan and Vietnam.
3. I live in Southeast Asia, but I am currently playing on other servers (Europe, Japan, North America, etc.). Can I transfer my account to Southeast Asia server?
Yes, players can transfer their League of Legends accounts to a server if they live in Southeast Asia but play on an account of another region. However, this account transfer is one way. At this time, accounts from other areas may be moved to the EM, but will not be moved after the synchronization process has been completed.
4. How does this synchronization affect my account and trading history?
The goal we set is to help players retain the process as well as their account data as well as possible when performing synchronously. We know that sometimes there will be some differences due to technical restrictions as well as some potential problems, but we hope you do not worry because we set the purpose for ourselves to make sure the player will not lose any money related to money as well as the time they have been thick with their account.
Please note that the actual purchase history – related to the list and time the items/content the player has bought – will not be transferred.
We want to make sure that players can keep all their account data, so Riot and Garena are in close combination in each account synchronization process. Players can synchronize their Garena account information with the new or available Riot ID by following the instructions on the account synchronization page.
We intend to help players retain the main content of the account, such as expressions, costumes, generals, and money in the synchronous process. A few other items will also include but not limited:
• Foreign items: Don't worry, your outfit will be safe! All this content will be transferred. If you already have a certain outfit in both accounts, we will give you a valuable treasure reward equivalent to the same content. So you can keep your outfit, and get more attractive gifts!
• Treasure: All items related to treasures will be transferred and added to the existing treasure if you already have a Riot account.
• RP: All purchased RP will be added to the Riot account. If you have bought RP at the Riot account, the last RP will be sum from the number of RP bought in both the Garena and Riot servers. The number of RP in the Garena server will be converted according to a conversion rate when exchanged to Riot account (will be notified later).
• Proficient in generals, fire gods, levels: You will still be able to carry the team with your favorite champion! The indicators related to the champion of the account will be transferred to the Riot account.
• Character name: We know that you want to keep your character's name. Your character's name will be kept the same if you play at least one match in 2021 or 2022.
• List of friends: You will not have to leave your comrades behind! We will transfer a list of friends to Riot account. But note that your list may not be complete when you transfer if your friend has not yet done the account synchronization. This list will be complete when all your friends have completed the synchronization process.
Although we know the synchronization process can be accompanied by countless problems and difficulties, we wish to be able to bring players a smooth synchronization process as possible. Therefore, we encourage players to make synchronization of their account as soon as possible.
Our team support team will always be ready to overcome the problem and support the player. Implementing early synchronization will also allow players to participate in a series of events and receive welcome prizes.
5. Will I lose the Garena League account during this synchronous implementation process?
After the synchronization phase ends, the Garena League accounts will no longer work. However, players can synchronize their Garena account information with the new or available Riot ID by following the instructions in the column of the frequently available questions on the account synchronization page.
6. Can I change my unused Garena oysters into a Riot point?
In this synchronization, we will bring more game servers as well as new currency methods to ensure that players will have a 'standard' Riot game experience. Please convert oysters into RP before the synchronization process takes place, and you can not use shellfish for other Garena games.
7. Who do I need to find when you have any questions?
Now all League of Legends players in Southeast Asia can contact Riot's player support department through the feature of supporting players in the game. You can connect with the team that supports players through the Riot Games player support page.
8. What is the difference between the League of Legends with Riot's server?
Our goal is to bring the same experience for all gamers in Southeast Asia with other players in Riot's region. At the same time, we also hope to bring more significant interactions, meet the expectations of online experience as well as the real life of players from the game campaigns, increasing the easy access to brand events combined with an interesting experience of community activities and electronic sports activities of LMHT and in the area organized by Riot.
9. What benefits will players get/combine all accounts into a Riot ID?
Players will probably receive rewards as well as have the opportunity to participate in many attractive events, and have access to all released services in the area of Riot including: localization, payment, players support, local promotional activities and cooperation. In the future, players will also have the opportunity to enjoy and experience the content/items integrated with the combined brand campaigns and events. Our goal is to bring players in Southeast Asia the best experience with similar events and content/items.
10. Does Riot compensate for players who lose their history?
Our goal is to maintain the player's game experience smoothly throughout the period of synchronization and this is no exception. However, in case the player data is likely not to be transferred really smoothly, our players will always be ready to fix the problem and support all the affected players.
Unfortunately, we will not compensate for the lost account data for cases where account data is not fully synchronized. We have to admit that there will be an influence on your process, but we will launch a series of prizes in the store to compensate for all players at the beginning of the new year.
11. Will Riot cooperate with other local release partners in Vietnam and Taiwan?
Yes, Riot will cooperate with Taiwan Mobile and Vnggames to release this game in Taiwan and Vietnam. We will notify the domestic plans in Vietnam and Taiwan later.
12. So Riot will continue to combine with old payment partners like Garena ever?
Although there may be some minor changes, the LoL players in the Southeast area will still be able to use the similar payment methods of Riot. Details will be announced later.
13. Will Riot take over Esports League from Garena?
Riot and Garena have had a cooperative relationship in the field of Esports League of Legends and has achieved a big step by organizing the Pacific Championship Series (PCS) Championship (PCS). As part of the account synchronization, Riot will regain the ownership and operation of this tournament as well as VCS, to bring the professional teams and fans of League of Legends experiences the most interesting and entertainment experiences. The information related to eSport plans for the game will be shared later.
14. Will there be any change in price in this synchronization?
An inevitable part of the process is to review all the price in the League of Legends because we want to ensure the equal equity of the service price in other areas. We will share information changes with you after confirmation.
